Shipping Information

Shipping Policy

At Sterloo, we are proud to offer our customers free shipping on all orders.

Order Processing Times

Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to the shipping address provided. During peak periods and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Estimated delivery times refer to the transit period after your order has been dispatched to the shipping carrier. Delivery times may vary depending on several factors, most importantly your location. Estimated shipping times by country are listed below:

🇺🇸 United States: 4-7 Business Days

Please note that during peak periods and holidays, shipping carriers may experience delays in transit times and tracking updates that are outside of our control. For international shipments, unexpected customs delays may occur, which can increase overall delivery time beyond the estimates shown above.

Order Changes and Accurate Shipping Details

It is the customer’s responsibility to ensure that all shipping details are accurate and complete at checkout. Incomplete or incorrect shipping information may result in processing delays or order cancellation.

If our system detects an address issue, our customer support team will contact you by email within 3 business days of your order being placed to verify your shipping details. If we do not receive a response within this timeframe, we reserve the right to cancel the order.

If you notice an error in your shipping details, please contact us at hello@sterloo.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications after this period.

Delayed Delivery

At sterloo, we understand that timely delivery is important and we make every effort to ship orders as quickly as possible. However, delays may occasionally occur due to circumstances beyond our control.

These may include, but are not limited to, courier delays, severe weather conditions, transportation disruptions, customs processing, product availability issues, address verification concerns, or payment processing delays. If we become aware of an issue that may delay your order, we will notify you as soon as possible.

Sterloo is not liable for delivery delays caused by external factors outside of our control and cannot guarantee exact delivery dates. However, we will provide updates and assistance whenever possible.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. Once a package has been handed over to the courier, it is outside of our control. If your package is lost or stolen, please contact us at hello@sterloo.com and we will do our best to assist you.

We recommend contacting the courier directly to file a claim, as most carriers have established processes for lost or stolen shipments and may require additional information from you. We may also follow up with the courier on your behalf and provide updates when available.

Please note that Sterloo is not responsible for lost or stolen packages during transit, and such cases fall outside of our refund policy. In certain situations, a replacement may be offered at our discretion. If a package cannot be located, filing a police report may be recommended.

Shipping Policy Changes

Sterloo reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most current version of this policy before making a purchase or using our products.

By purchasing and continuing to use Sterloo products, customers indicate their acceptance of this Shipping Policy, including any future modifications.

We encourage customers to review this policy periodically. If you have any questions or concerns regarding shipping, please contact us at hello@sterloo.com.